Compaq heeft besloten tot een massale terugroep actie voor 55.000 brandgevaarlijke Armada E500 en V300 accu's. De accu's kunnen kortsluiting veroorzaken met als gevolg dat er overhitting ontstaat en de accu's gaan smoken of in de hens vliegen. Gebruikers die dit effect niet op prijs stellen kunnen hun accu inleveren. Compaq is sympathiek genoeg om voor elke geretourneerde accu twee exemplaren terug te geven:
Compaq customers affected by this recall and replacement program will be eligible to receive two free battery packs for each recalled battery. There will be no cost to Compaq customers for the recall and replacement program.
The computer industry has recently experienced several battery recalls by other computer manufacturers. Compaq believes that this recall is unrelated to any other in the industry.
Compaq recently identified a defect in one battery pack that was manufactured between June 2 and July 10, 2000. This failed battery pack overheated and released some smoke, damaging the notebook computer. Although there has been only a single failure reported, Compaq and its battery manufacturer consider this defect a potential risk due to the high levels of heat and possibility of fire, and is taking these proactive measures to ensure the safety of Compaq's customers.
The recalled battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. If the Armada E500 or Armada V300 contains a battery pack with one of the following date codes and serial numbers, please contact Compaq immediately for free replacement batteries.
Based on the nature of this issue, Compaq is requesting customers to immediately discontinue use of the recalled batteries by discharging the battery, removing the battery from the notebook, and ordering the two replacement batteries offered through the replacement program. For more information on the recall and replacement program call Compaq at 800- 889-7613, or go to our battery recall Web site, http://www.compaq.com/products/notebooks/batteryrecall.
- TCGK 00001- 10500
- TCGK 20001- 21800
- TCGK 40001- 83100
- TCHK 40001- 44700