De laatste tijd lijden heel wat computermakers verlies in dit derde kwartaal. Volgens de meesten is dat voor een groot deel te wijten aan de slechte afzet van computers in Europa. Gateway heeft hier echter helemaal geen last van; Electic Tech bericht zelfs dat Gateway mede door de groei van computerverkopen in Europa een recordomzet van $2,53 miljard heeft neergeplant. Hiervan bestaat $152,6 miljoen uit winst. Het geheim van de recordomzetten van Gateway is volgens de mannen zelf het feit dat zij zich, in tegenstelling tot andere OEM's, niet alleen op hardware richten maar ook echt oplossingen aan de consument aanbieden. Zoals cursussen op CD-ROM voor de onwetende koper.
Gateway launched a nationwide campaign in the United States during the third quarter to show consumers and small business owners how to get more from their existing technology and how new technologies can help change their lives. Under the new tagline "People Rule," this massive effort included a new multi-media advertising campaign as well as a grassroots effort to offer free clinics and "ask-a-tech" sessions through Gateway's more than 300 Country stores. The company also launched new solutions bundles that included software, hardware and training around such applications as digital photography, music, personal finance and Internet browsing.
"Our research told us that our clients were growing increasingly frustrated with new technology because that technology was just not as easy to use as the industry had led them to believe," Weitzen said. "At Gateway, we're carving out a unique place in the industry with the ability to fulfill against a promise that others are trying to make."