Ik krijg er iets voor terug (beloning)
AlgemeenFriendly and usually knowledgeable. A range of products available to view and handle is quite impressive and helpful to make decisions.
Klantenserviceapproachable and willing to answer questions to your satisfaction. Everything now days is all online BUT I believe for this type of products/services, retail store presence can also have its advantages and they should leverage that more to improve customer experience and in turn sales. Look towards Japan as an example. Doing better with refurb and 2nd hand gear would be great.