Thank you for your feedback, Anghel! Sorry to read that you are not satisfied with our service....
From experience, we unfortunately see that larger coolers in combination with AMD processors are more likely to come out of the socket due to the shock of transportation.
The deadline that was communicated was incorrect. Your computer was treated as an urgent priority because it had just been delivered. Our technical department has also confirmed that your computer is already ready for pickup. They also recommend that you pick it up and not reship it with the Postal Service to avoid further problems.
Our sincere apologies for this annoying situation.