Coolblue.nl

Uit eigen beweging

Don’t buy expensive Apple products at Coolblue (such as MacBook Pro) because if it breaks after 2 years of standard Coolblue warranty they will not repair it for free under Consumer Law ("Garantie buiten de garantietermijn") while at Apple Store they will. And if you decide to pay for the repair the cost will be more than at Apple Store.

My situation:
I bought my MacBook Pro about 3 years ago and it recently stopped working (something with the hard drive), I sent it to Coolblue repair service and indicated that I would like to appeal for a free repair under extended warranty right because it is reasonable to expect that a product like Macbook Pro would last more than 3 years. After 11 days they sent me an email saying that they cannot repair it for free because the product exceeded “economic lifespan” and the repair would cost 1050 euro. I chose not to proceed with the rapir and asked to return the laptop back to me (paying 39.95 euro investigation costs). Then I went to Apple Store and they said that if I had bought the laptop at their store they would have repaired it for free, but otherwise the repair would cost 750 euro and that would include change of battery (with the topcase and the keyboard). So it was significantly cheaper than at Coolblue, and also much faster repair process. Because of this I will not buy Apple products at Coolblue anymore.