Informatique

Dear mister Vasquez,

We are very sorry that the computer has a defective graphics card. We have a carry in / postal return support which means we do not provide an pick up warranty but we compensated you the costs for the return from Belgium to the Netherlands by Parcel post. Unfortunately we cannot reimburse your taxi costs. You have activated the Microsoft Windows license and added this to your personal Microsoft account. You request was a refund for the computer instead of a replacement of the graphics card. We have just send you an email with the solution we can provide for you.

Yours sincerely,
Informatique customer support

Update 17-03: Dear mister Vasquez, we made a credit invoice for the computer. The problem was not the activation of Windows but the connection of the license key to your personal Microsoft account. We solved this with your support and again our apologies for the inconvenience.

Yours sincerely,
Informatique customer support