Belsimpel

Uit eigen beweging

After four weeks I'm still waiting for my phone that should be repaired in "5 to 10 days". The phone I sent somehow couldn't be linked to me even though I've sent it with a retour label _I got from them!_.

After 30+ minutes on the phone trying to get to the bottom of this, turns out I didn't send a phone with the correct IMEI. Correct because they asked me to go to Google directly - probably to save some bucks on their own processes - and they swapped my phone. Now I needed to hand over a "proof of swap", even though they couldn't tell me how it looked like, how I should've gotten it or where I can get it from now! Awesome...

After going through all my e-mail of the month of the phone swap, I finally found something that mentioned the new IMEI, great! Finally they agree to send it to their repair service.

The saga continues. A few days later - we're in week 3 now - I get an email saying they can't repair my phone in warranty because damage was detected that points to falling. Sure, true, just repair the camera that broke for the second time then please? Nope, can't do... have to repair everything which costs over half the phone's worth but might be even more if they come across more damage... AWESOME!

There was talk of compensating me early on because of the mishap of the 2 week misplacement of my phone. Ok, let's see if that brings down the cost of the repair might still be wort it right? "We first want to close this case before we talk about compensation". Dude! The whole closing the case is dependent on the fact that I get compensated. Back and forth 2 times, each taking several days - we're almost in week 4 by now - and it's still (politely and empathically worded): "no, no, NO! Procedures, procedures, procedures". Except the fact that the procedure also says that I should get my phone back in 5-10 days but hey, that's only in the customer's disadvantage right? Who cares.

Awe-some.... I'm giving up because I'm done battling a company that can just give a big FU and who's going to do something about it right? I'm certainly not, I'll just vote with my feet and my money and will take it elsewhere.

See general description: procedures are more important than customers and they will not admit to doing anything wrong with actual deeds, just words, as long as they can stick to their precious procedures.