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Hi!
I'm sorry to hear that your product is defective. We are trying to help you with your return as soon as possible, but at this moment it is very busy, so it can take a little longer. We're sorry for that.
I don't know why your review hasn't been placed yet. Of course we want our costumers to have a good experience with us and if that is not the case, you should get to mention that. Then we can pick that up and find a solution.
We shall inform you as soon as there is more information about your return. I'm sorry for the inconvience.
ALTERNATE.nl
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