Uit eigen beweging
AlgemeenAt first glance everything was fine. I ordered a pc with assembly and it was delivered within 10 working days.
To my surprise though as soon as I received the pc was damaged because of the transportation. The cpu cooler was off and broke the motherboard attachments.
The courier took a week to come and pick it up and after all these they said that they will start to work on it within 5 days. I assume to replace the parts will take another 5 days and it might be damaged again to transportation.
Product damaged in the shipping.
The process to replace it is super slow.
They should prioritize these cases. It has been a month now that I don't have a pc and i already paid in front. And by the way is through a professional account and not a private, which means that this pc is a workstation and not used for gaming. Unacceptable.
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Goodmorning,
Thanks for your feedback, because of this we can improve our customerservice.
We want to help you as soon as possible and get you a working PC.
Unfortunately we can't get your ordernumber and/or servicenumber this way.
Could you please send your ordernumber and/or servicenumer to my e-mail adress so I can check this for you?
You can contact me on stijn.loseman@azerty.nl and I will contact you as soon as possible with a solution.
Kind regards,
Stijn Loseman
