Azerty

Goodday,

my apologies for all the inconveniences that have been caused with your order.
even though the fact that the mistake initially was your fault, we should have settled this in different and better way.

Because we have to test the product on errors we always ask to send them back to our own service department. When we receive the memory, we can check these as soon as possible which should result in a fast change of your memory.

As mentioned in the previous contact, it is still unknown why the old adress was used. We are looking for the problem so this won't happen in the future.

Unfortunately, we can't have any product in stock. Therefor we have stock with many of our suppliers. Normaly the proces of ordering a new memory and delivering at your place shouldn't take more than a two to three working days. Obviously we haven't reached this expactation.

I hope that after the mistakes made, we can still provide you with any good in the future to help you.

Kind regards,
Azerty