Shelly Plus 1, per stuk Review
Gevaarlijk product dat zeker teruggeroepen moet worden. Shelly steken hun kop in het zand.
Pluspunten
Leuk zolang je een sprinklerinstallatie hebt
Minpunten
Wordt heet Vliegt in de brandt terwijl 5w led lamp aanstaat Shelly zeggen dan dat het aan het stroomnet ligt Je kunt dus levend verbranden
Eindoordeel
Van: Technical Support Sofia <support@shelly.cloud>
Datum: 3 september 2026 om 15:46:16 CEST
Aan:
Onderwerp: Antw: [#317469] - Fire tracés on Shelly device. No longer working now.
Antwoord aan: Technical Support Sofia <support@shelly.cloud>
Dear Xander,
Thank you!
Yes, now it's visible that the varistor blew (the blue component); next to it is the fuse resistor. This is the overvoltage protection for the devices.
Something caused a sudden voltage spike on the phase; it was a surge event. It can be anything: a load, a lightning storm, some other outside network issues, etc.
You need to install a surge protector for your grid to protect the devices and your home appliances.
Shelly Device Installation Guide: Surge Protector Installation for Voltage Spike Protection
Can you share the invoice for the purchase of the device? Is it just this Plus 1 unit impacted?
Such an external event causing the impact is not covered by the standard warranty. But we can see if we can offer a good discount for the upgrade to Gen3 device.
Let us know.
Best Regards,
Shelly Support Team
Datum: 3 september 2026 om 15:46:16 CEST
Aan:
Onderwerp: Antw: [#317469] - Fire tracés on Shelly device. No longer working now.
Antwoord aan: Technical Support Sofia <support@shelly.cloud>
Dear Xander,
Thank you!
Yes, now it's visible that the varistor blew (the blue component); next to it is the fuse resistor. This is the overvoltage protection for the devices.
Something caused a sudden voltage spike on the phase; it was a surge event. It can be anything: a load, a lightning storm, some other outside network issues, etc.
You need to install a surge protector for your grid to protect the devices and your home appliances.
Shelly Device Installation Guide: Surge Protector Installation for Voltage Spike Protection
Can you share the invoice for the purchase of the device? Is it just this Plus 1 unit impacted?
Such an external event causing the impact is not covered by the standard warranty. But we can see if we can offer a good discount for the upgrade to Gen3 device.
Let us know.
Best Regards,
Shelly Support Team
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