ha fijn. snappik.
Omdat ik er van baalde dat jullie via mijn oprecht (zeer) positieve referral Borderoo ook hebben geprobeerd, heb ik jullie matig/ slechte ervaringen met Josh gedeeld. Trekt hij zich zeer aan en baalt ook hij van. Komt/kwam inderdaad door (te) grote vraag en te weinig capaciteit. Hij beloofd beterschap:...
“Begin forwarded message:
Date: 23 February 2018 at 23:16:54 CET
Subject: Re: IMPORTANT: Borderoo experience?
Thank you! This is very helpful.
Have a great weekend,
On Fri, Feb 23, 2018 at 10:49 AM, Visje wrote:
Good to hear about your turnover success and mitigations of downsides.
I suspected a situation like yours already. too bad but I understand for a startup like yours.
What you can do is to:
- approach these t.net users directly via a personal message. You can do this after first becoming a registered t.net user;
- Second, just approach all that have experienced delays with a similar personal truthful explanation;
- Thirdly, just do an excellent job from now on. Real positive experiences and deliveries 📦 upon promise always advertise best!
Take care, all the best,...
On 23 Feb 2018, at 16:54, Borderoo wrote:
Thanks so much for bringing this to my attention and thanks again for such a wonderful review of our services. To be quite honest, we have had a large influx of Samsung Odyssey orders due to the recent price reduction, combined with great reviews from people like you, which has (admittedly) caused us to be somewhat overextended. This has caused the followed:
Delays in responses/quotes
Minor shipping delays (both from us and from Samsung to us)
I understand that this is unacceptable. We need to better. Recently, I have implemented the following to help fix this issue:
Changed our quote process to be more clear on when to expect delivery
Added more staff to manage emails/quotes/orders
Added more staff to manage shipping/logistics
Customers should notice this change very soon. I also wanted to apologize to you for putting you in an awkward situation. This is not our intent at all and hopefully customers do not think we are a scam or a fraudulent company at all, as you can attest to!
...,do you think it would be helpful if I posted a message on T.net? I am happy to do so if you think it will help. Please let me know! Also, let me know if you have any other suggestions as I greatly value your feedback.
Very much appreciate your help, Josh Stevens
On Fri, Feb 23, 2018 at 12:44 AM, Vis Je wrote:
How is business?
Just to inform you that I receive some concerns from T.net users even implying that Borderoo might be a scam?!
Refer to link1 and link2 in Dutch. Google translate is your friend.
Their discontent seems mainly around lack of proper communication i.e. not receiving replies nor quotes from Borderoo’s side?
Since I had a totally different positive experience with you and actively advertised your services on this site as a result, it’s nevertheless starting to feel a bit awkward for me.
Upto now almost 1k T.net users read or actively commented on my T.net review and many interested in your export service...”
[Reactie gewijzigd door bluf98 op 1 maart 2018 11:11]