Da's de reactie van RealNetworks op de verdenking dat hun RealJukebox software ongemerkt privacy gevoelige informatie over gebruikspatronen verzameld:
BBC News is reporting that the company behind the software used by millions for listening to their music CDs on computers has apologized after complaints that its program secretly collected information from millions of its customers. RealNetworks of Seattle, US, also said it would make a software patch available on its website to block the tracking technology.
There are more than 12 million registered users of the free "RealJukebox" software, which puts it among the world's most popular programs for listening to digital music through the internet.
A US security expert, Richard Smith, found that the software secretly transmitted to the company's headquarters details about what music each customer listens to and how many songs are copied. The information sent includes a serial number that could be used to identify an individual.
RealNetworks insisted it never stored the information, which would be valuable for marketing purposes.
"We made a mistake in not being clear enough to our users about what kinds of data were being generated and transmitted," said Rob Glaser, Chairman and CEO of RealNetworks. "We respect and value the privacy of our users, and we deeply apologise for doing anything that suggests otherwise."
The corrective patch can be downloaded immediately from the company's website and will be built into future versions of the software from next week.
Zie GA-Source voor meer info.