Art Electronics

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Bought an expensive TV from Art Electronics — got the wrong model. Company promised a fix but delivered nothing but confusion and hassle. Delivery was delayed again and again with no fixed time; I ended up waiting all day with help on standby — for nothing. Their “solution” means I need to go through two separate couriers (one to pick up the wrong TV, another to deliver the correct one) and that will take weeks. Customer-service communication was slow, vague and felt like reading from a script. I spent too much time trying to get a simple exchange — instead I got zero respect for my time and no sense of reliability.

Delayed constantly, so the expect you wait at home all day. The Times shown at tracking is unreliable. The delivery person was not helping at all.

The company repeatedly failed to meet even the most fundamental standards of “good service”: I received the wrong model, delivery windows were constantly postponed without certainty, and their exchange procedure would force me into two separate courier appointments — a ridiculous double hassle for a high-value purchase. Communication was slow, impersonal and felt scripted, showing no genuine accountability or respect for my time. Their handling shows a blatant disregard for core customer-service principles like reliability, responsiveness and empathy, reducing the experience to pure inconvenience rather than a professional transaction.