Dear inertic,
Thanks for your review. Sorry to hear that you did not receive a reply to your request. I can promise you that we will answer every email we receive within 24 hours (on working days) and help you the best we can with any problem you are experiencing. In case you are experiencing problems with a product, we will of course help you with a solution and take care of a repair/replacement if this is necessary.
We contacted you via a private message, so we can solve the issue as soon as possible. Feel free to reply to this message, or contact us via the contact form or chat if there should be any further questions.