4Launch

Uit eigen beweging

Updated:

Sales is good, after sales service can be improved.

Shipping: decent, they use 3 carriers: postnl, UPS and DHL.Postnl is the most reliable out of those 3, followed by UPS.

If you are unlucky and get a DOA (dead on arrival), you get the option for RMA which takes 4 weeks. They offer refunds as well, however I recommend you to not use their generated labels. Instead, send it (on your own costs) back and insure the package. If you use prepaid return label from 4Launch and the package gets lost (DHL), it is your own responsibility if you do not insure it (sic erat scriptum, customer service representative).

After sales service is very slow to respond and if you go via consumentenbond/ thuiswinkel with a complaint, your request(s) will be ignored until one of the instances has reached a verdict.

Shipping to customer is done via different carrier for different price groups. As such, you can expect PostNL for small and cheap items, DHL for not too expensive items and UPS for the very expensive items (e.g. graphics cards). All returns are handled via DHL - avoid this at all cost, you are better off delivering it yourself.