Amazon.de

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I bought a Sony DSC RX100 6 camera for 888,- + extra guarantee. Total price 959,99.
But afterwards i got no extra guarantee. That was only ment for Germany and Austria.
It was a sytem fault at that moment that this extra payment was accepted.
I tried to communicate with customer service immediately after receiving the camera without any extra insurance paper. They promissed to get back on me within a few days, but they didn't.
So i contacted them again.
Very many massages, and meanwhile the return period was exhausted.

Then the customer service reported me that they consider this as 'case closed'. That the daily price differs, and that they coulnd't find anything back.

They didn't want to check at Mundo Electro that the price that day was indeed 888,-
They didn't explain me why the price i payed was exactly the same as that camera for 888,- + extra guarantee + extra dutch tax.
When i calculate back to German BTW the price of this camera would have been offered on the Amazon site for 944,12. But this camera was and is nowhere offered for that exact price.
Still Amazon refuses to pay me back.
I have spent many hours on this.... negative emotions. No compensation for that. Not even a pay back of the money i spent on that extra insurance.
I'm completely done with Amazon!

Garantie niet erbij ontvangen. Veel later bleek dit een systeemfout te zijn (die inmiddels wel opgelost is met een waarschuwing zag ik toen ik een proefbestelling deed camera nog steeds voor 888,- aangeboden... dus blijkbaar is er toch ergens een belletje gaan rinkelen)

Zie boven. In eerste instantie geen reactie op mijn klacht. Later werd ik totaal niet serieus genomen - eb van het kastje naar de muur gestuurd.
Toen ik mijn berekeningen van de Duitse BTW opstuurde en uitkwam op een bedrag waarvoor de camera onmogelijk aangeboden kon zijn op de site, kreeg ik daar geen antwoord meer op.