e-Domotica

Uit eigen beweging

I bought some cameras to use with my existing e-Centre, including the additional "configuration service." I already pay a fee to deliver alarms and store camera info and this was the first time trying to make use of the cameras. After I'd installed the cameras, it became apparent the e-Centre can only store information from one fixed camera. The company proposed an alternative of by passing the e-Centre and having an email sent with images from the second camera once motion is detected. This doesn't work for me either though, as I use gmail. After a couple of hours, we broke off to let them investigate further. I got back to them after a couple of days and I was told that a firmware update was needed, but after challenging them for more information, it became apparent that no new firmware was planned. When I did ask for more information, the service desk could only give me the ticker number. When I asked to speak to the manager, I was told that no-one was available (the manager was on holiday). I'm being "fobbed off" and would not recommend anyone to use this company.

As I said above, the service desk deliberately avoided answering questions, mislead me with statements about having to wait for new firmware and had no manager in place to tackle complaints.

Producten waren eenvoudig te bestellen, prijzen komen overeen met pricewatch, geen verzendkosten in rekening gebracht. Door aanmelding nieuwsbrief kreeg ik een kortingscode voor de webshop, helpt toch altijd een beetje.

Verzending in bruine doos, stevig verpakt