Application Functional Support

Patagonia Logo

Applications Functional Support - MS Dynamics 365 F&O (f/m/d)

Amsterdam, Netherlands (Nederland)

Full Time

We're in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Application Functional Support

Reports to: Technical Product Lead

Location: Amsterdam

Hybrid: working from home for maximum 3 day per week

Your Role

We're in business to save our home planet. The Applications Functional Support role ensures business continuity by supporting users with issue resolution, system improvements, and functional expertise on key business applications. The role acts as a bridge between end users and technical teams, translating business needs into functional solutions. By handling incidents, managing user requests, and coordinating with IT stakeholders, the role contributes directly to operational stability and application usability.

Your Main Tasks

• First-Line Support Across Applications: Provide daily front-line functional support for users across multiple business application and integration (e.g. D365 CE and F&O), ensuring timely resolution of service desk tickets and escalation of complex cases as needed.

• Issue Resolution and Batch Monitoring: Independently manage process issues in D365 and other business applications by prioritizing, diagnosing, and resolving incidents. Monitor global batch processes in UAT and Production environments, rerunning jobs when necessary to prevent business disruption.

• User Collaboration and Problem Analysis: Engage proactively with Business Analysts and System Analysts to clarify user-reported issues, determine resolution steps, and document recurring problems for future mitigation.

• Process Improvement and Ticket Prioritization: Shape service desk processes by identifying recurring issues, streamlining escalation flows, and applying urgency and impact assessments to prioritize support actions.

• Cross-Functional Service Coordination: Collaborate with regional Digital Workplace and IT Operations teams to maintain a consistent level of service and align support activities with global infrastructure and application standards.

• Providing solicited and unsolicited advice to internal customers and stakeholders and user/application onboarding.

What we're looking for

• An inclusive mindset

• 3 years of relevant experience in users' technical support

• Good understanding of business application support and ticket handling and functional knowledge of platforms like Microsoft Dynamics 365 F&O to resolve day-to-day issues.

• Good understanding of effective communication and stakeholder coordination to collaborate effectively with internal IT teams, business users, and System Analysts.

• Good understanding of service desk procedures, ticket handling and IT operations alignment by operating in frameworks while also suggesting improvements

• Good organizational skills and time-sensitive decision-making to manage competing priorities and ensure critical tickets are addressed promptly

• An appreciation of the outdoors

• An interest in saving our home planet and making a positive impact through your work

What we offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate's previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)

• Pension scheme with 24.75% contribution (17.25% paid by employer and 7.5% paid by employee) enhanced with secondary pension scheme subject to eligibility criteria

• 40 EUR (net) WFH allowance paid monthly (pro-rated if you work part-time)

• Reimbursement of public transportation when commuting to the office

• Onsite catered lunches available 4 days per week (Monday, Tuesday, Wednesday, and Thursday) for an employee contribution of EUR 4 per meal

• Company laptop and mobile phone if needed for your role

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.

Recruitment Process

If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process.

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For this role there will be also a practical assignment where you can showcase your skills to a panel of key internal collaborators.

Whilst we love hearing from people who are passionate about Patagonia and our purpose, we ask that all applications are submitted through our official application process, including a CV and cover letter. To help us maintain a fair, consistent and objective experience for all candidates, we are unable to review applications or respond to recruitment enquiries received by email, LinkedIn Inbox or other channels outside of the advertised role. Applying through the application link ensures every candidate is considered using the same process and receives equal opportunity throughout the recruitment journey.

Meld Misbruik