Redable.nl

Uit eigen beweging

Unfortunately I received the a product different from the description and after I sent it back I had to pay a "ransom" to have the correct one.

I ordered a Surface Pro with a "zwart signature type cover" but I received a normal type cover (non signature)

I contacted the customer service and they initially said they could not do anything. Later on they said they could exchange the cover for the signature one and I could send it back: they never mentioned any surcharge and that seemed fair to me since I was just receiving what I had ordered and paid for. Once they had received the cover back, they asked for a "ransom" of 31€ (as the difference in price between the one I received and the correct one). At that point I was without any keyboard so I was forced to pay or be left without what I had already paid.