Musikhaus Thomann e.K.

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This shop is _not_ trustworthy. Ordered over a week ago, didn't receive my product. Got in contact with the Dutch support guy, told him my address again and asked how I could help to get my delivery done.

Waited at home, blocked multiple days, no delivery. The "customer support" - I never experienced something like that. They call me by my first name and treat my without any respect, they tell me to contact UPS (which costs money to call them) and pick up the order by myself, in addition they tell me that they "did just fine and it's not their fault". I'm super angry. I lost days of time while dealing with this provider, waiting at home for my delivery, dealing with the unbearable support and now I still didn't receive any instrument from the 3 instruments I ordered. This is just a bad joke, but definitely not funny.

Right now over a week is passed, I don't know where my product is, there is no way for me to pick it up somewhere, and even if there would, I don't order stuff online to pick it up myself.

There was never a discount or an apologize for all this bullshit. I order a lot of stuff online but I never experienced something like this.

Even in case that on some thay I will receive the products I paid for, I will never order here again and you shouldn't too. There are a lot of serious providers, don't pick Thomann.

The product is somewhere stuck at UPS. The Thomann team doesn't investigate here, they think that's my job and they tell me to wait for UPS so I can pick up the package by myself. Calling UPS costs a shitload of money and it's hard to reach someone there. I still have no idea how to get my product. And Thomann doesn't see it as their fault.

Worst customer service ever. Super unfriendly, they give the customer the fault for not being able to deliver in time. They won't give you any discount or apologize when your delivery is not delivered. They will just leave you in the dark and not take care of anything.