Custom Gaming

Hello youknowme,

Thank you for your review.

In some cases we have a delay in the delivery of the orders.
If this is the case with your order we are sorry. The delay is becuase our suppliers have a hard time with the constant demand from us and other miner builders around Europe. Parts like videocards and motherbords are in short supply.

Ofcourse we are doing our very best to delivery everything as soon as possible.
We guarantee that we will deliver your order within the accepted 90 days maximum delivery date. This you can read in the Terms and Conditions that you need to accept to order from our site.

About the claim that we use the payment from your order to buy parts for older orders we can say that this is not the case. Every order is handled in sequence of the order date. So we ask you kindly the reconsider this claim.

The 90 days guarantee for the videocards are decided by the factory. You can also read about this in the Terms and Conditions wen you order.

Ofcourse we value your satisfaction of our service and products.
We ask you to send your complaint to info@arcticsecrets.com.
This because we need your order number to handle your complaint.

We will do our very best to help you and we will find a solution to your problem.

With kind regards,

Arctic Secrets