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AlgemeenVERY BAD! DO NOT BUY A COMPUTER HERE.
I am very sorry but to buy a computer by Arctic Secrets is the worst thing you ever ever can do.
They are offering 3 years warranty so i was happy to buy a computer there.
Now the part is coming why i become very very angry. I am waiting over 6 weeks right now i get NOTHING! Tried to cancel my order but they refused. It is my legal right to cancel my order guys! Now they are talking about 3 months delivery time! It dutch law that they have to deliver my order within 30 days, but they do not care about laws. Take a look at consuwijzer
So right now, i lost thousand of Euros, have no computer at al and Arctic Secrets is refusing my cancellation. I am afraid they they will go bankrupt, and al lot of people will never ever get their products, it happens quite often when a webshop is using the money from their "new" customers to deliver older orders, seems to be the same right here.
One more VERY bad fact: You are thinking that you will get 3 years warranty as promised in BIG LETTERS without any marks?!? You are wrong, when you scroll down on their website you will see that warranty on graphic card is not 3 years but 3 months! Once more that's against dutch law 1) You have to mark special agreements visible without not scrolling at all 2) a warranty period of only 3 month is against dutch law; one year is minimum.
Last and hopefully least. You are saying hat my computer is not a computer but an financial service; come on guys you are kidding me? A computer is a computer not a service. But i am fine with you right now i will send complaint to the dutch authorities like Stichting RECLAME CODE.
Waiting since weeks do not received anything! First it was like we deliver within two weeks know they are talking about 90 days!
KlantenserviceThey even do not care about the law, what a shame
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Hello youknowme,
Thank you for your review.
In some cases we have a delay in the delivery of the orders.
If this is the case with your order we are sorry. The delay is becuase our suppliers have a hard time with the constant demand from us and other miner builders around Europe. Parts like videocards and motherbords are in short supply.
Ofcourse we are doing our very best to delivery everything as soon as possible.
We guarantee that we will deliver your order within the accepted 90 days maximum delivery date. This you can read in the Terms and Conditions that you need to accept to order from our site.
About the claim that we use the payment from your order to buy parts for older orders we can say that this is not the case. Every order is handled in sequence of the order date. So we ask you kindly the reconsider this claim.
The 90 days guarantee for the videocards are decided by the factory. You can also read about this in the Terms and Conditions wen you order.
Ofcourse we value your satisfaction of our service and products.
We ask you to send your complaint to info@arcticsecrets.com.
This because we need your order number to handle your complaint.
We will do our very best to help you and we will find a solution to your problem.
With kind regards,
Arctic Secrets