HR Service Agent

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HR Service Agent

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Werkgebied

Corporate functions

Locatie

Veghel, Netherlands.

Contract type

Part time

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Your position and team

The Global HR Organization of Vanderlande is organized in 4 main areas : Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services.

T he Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders . In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining , supporting, and enabling HR service delivery. As an HR Service Agent, you are part of the Global HR Service Desk within Vanderlande, reporting to the HR Service Desk Lead EMEA , located at Vanderlande headquarters, Veghel.

The team includes 1 6 HR Service Agents, divided over the Netherlands , the United Kingdom , Germany , Spain, and the Middle East .

As an HR Service Agent, you are the first point of contact for employees based in the Netherlands . You resolve first-line HR inquiries and questions related to e.g., HR policies, processes, and systems, and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!)). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency

• Provide inquiry resolution services to all employees on policies, processes and systems and escalate to specialists as and when required.

• Documenting inquiries through a ticketing and case management solution

• Meets defined SLA metrics for providing accurate , consistent, and timely services

• Perform back -office process execution

• Accountable for completing relevant research to support query resolution

• Responsible for executing processes in line with policies and standard operating procedures

• Guide employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support

• Leverage data insights to continuously monitor the effectiveness of service delivery and to elevate the employee experience

• Supports ad hoc projects and activities related to HR Services

Continuous Improvement

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events

• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

Key Competencies

• Customer Centric

• Optimizes work processes

• Ensures accountability

• Drives engagement

• Drives Results

• Nimble Learning

• Collaborates

• Instils trust

• Effective communication, p roficiency in Dutch and English is mandatory

Your profile

• Basic HR Policy & Administration knowledge

• Passionate about service delivery, a great service mindset

• Knowledge of fundamental HR practices including employee data, talent, learning, performance, recruitment and compensation

• HR Technology savvy (e.g. Excel and Workday)

• You are based in the Netherlands already.

• You possess valid authorization to work in the Netherlands.

What we offer

This is a part time position (24 hours/week availability needed Mon-Wed per week).

This is a definite term opportunity - 12months tenure, that can be extended further based on performance and business needs.

We offer a competitive salary range of € 3.343 to € 4.357 (on full time basis) gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you'll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).- prorated to part-time employment.

• Flexible working hours.

• 2 days in office, 1 day WFH possible.

• A Health & Wellbeing budget worth €300,- per calendar year.

• Commuting allowance, including full reimbursement of travel by public transport.

• Working from home allowance.

• Collective pension scheme and discount on additional health insurance.

• On-site company health centres with a gym, physiotherapists and occupational therapists.

• Vanderlande Academy and training facilities to boost your skills.

• A variety in Vanderlande Network communities and initiatives.

• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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