IT Systems Engineer

Flexible Working Enable remote and hybrid working

IT Management Fully outsourced IT support

Cybersecurity Protect your business from cyber threats

Hosting Services Reliable hosting in the Netherlands

NIS2 Directive Comply with new EU legislation

Workplace

Telephony

1. IT Systems Engineer

Vacancy

IT Systems Engineer

Technical depth with ownership

Full-time Duiven MBO-4 / HBO

What will you do?

As an IT Systems Engineer, you are the technical point of contact for complex client issues and a sparring partner for the service desk. You take on 2nd line escalations, dive deep into the technology and deliver structural solutions for incidents that require specialist knowledge.

You also work on client projects: cloud migrations, Intune rollouts, VoIP implementations and security improvements. Sometimes you lead such a project independently, sometimes you collaborate with senior engineers on larger trajectories.

The majority of your work is done remotely, but for project work you regularly visit clients on-site. You are the technical face behind the solutions: clients know that when an incident lands with you, it actually gets resolved.

What makes this role interesting?

You work in a compact team where technical expertise and ownership are central

You get real technical depth: complex issues, root cause analyses and project work

You combine 2nd line support with project work - variety is key

You work with serious infrastructure: own Tier-3 data centre, Hyper-V, Microsoft 365, Kubernetes

You get the space to grow towards senior engineer or specialist

You build long-term relationships with clients without having to be an account manager

What does success look like?

The service desk can rely on you with confidence for complex technical issues

You know the more complex client environments inside and out

You take on projects independently and deliver them on time and to a high standard

You identify structural issues and initiate improvement trajectories

You help raise the technical level of the whole team

About us

We are a specialised IT organisation that delivers Online Workplaces and secure IT infrastructures to business clients. We manage our own infrastructure in a Dutch Tier-3 data centre, where continuity and security are central.

Our environments include Windows Server, Microsoft 365, Hyper-V virtualisation and container platforms such as Docker and Kubernetes. We continuously invest in professionalisation, security and modern infrastructure.

We do not believe in mass service desks, but in quality, responsibility and lasting client relationships. Our clients rely on their IT environment every day and we ensure it keeps running reliably.

You work from a modern, professional office at an easily accessible location directly on the motorway. A pleasant working environment with modern hardware, good facilities and a professional yet informal atmosphere. We are a compact team with short communication lines. You get a lot of independence, but you are never on your own.

Responsibilities

• Independently take on and resolve 2nd line escalations from the service desk
• Investigate complex incidents in Microsoft 365, Azure/Entra ID and Windows Server
• Carry out root cause analyses and implement structural solutions
• Lead and execute client projects: M365 migrations, Intune rollouts, VoIP, security
• Manage and optimise Hyper-V, Windows Server, Entra ID and Intune
• Network management: DNS, DHCP, VLANs, VPN connections, firewalls and routing in client environments
• Monitor, tune and secure client environments
• Create documentation and work instructions for the service desk
• Coach 1st line colleagues on technical content

What are we looking for?

• MBO-4 or HBO ICT qualification
• Minimum 3 to 5 years experience in a 2nd line role or as system administrator, preferably at an MSP or IT service provider
• In-depth knowledge of Microsoft 365, Entra ID, Windows Server and Intune
• Demonstrable experience with Hyper-V
• Strong networking knowledge: DNS, DHCP, VLANs, VPN, firewalls, routing and TCP/IP
• Experience independently taking on and delivering IT projects
• Excellent command of the Dutch language - you can explain technical matters clearly to non-technical clients
• Driving licence B

And above all

• You take ownership of incidents and projects from start to finish
• You work in a structured, solution-oriented and quality-focused way
• You work independently, but know when to collaborate or escalate
• You enjoy continuing to develop yourself and stay up to date with technology
• You enjoy sharing your knowledge with service desk colleagues and working together on improvements

Who is this for?

For IT professionals who:

• Want to grow from 1st/2nd line into a more in-depth role
• Want to combine technology with project work
• Do not want to be in an anonymous service desk or pure back-office role
• Want to feel ownership over "their" client environments
• Value working with modern infrastructure and certifications

Benefits

What do we offer?

What sets us apart

Serious infrastructure

Work with our own Tier-3 data centre and modern technology. No resold hosting, but real infrastructure that you manage yourself.

Tier-3 data centre Hyper-V Kubernetes

A good salary

Fair compensation matching your experience and responsibilities

24 holiday days

Plenty of time to recharge and enjoy your free time

Pension scheme

Good pension build-up for a worry-free future

Training opportunities

Microsoft certifications and training are actively supported

Informal atmosphere

Compact team, short communication lines and lots of independence. You work from a modern office at an easily accessible location with a professional yet informal atmosphere.

Small team Short lines Independence

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