ABN Amro · Standplaats: Amsterdam · 8 april 2026
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Business Analyst
Amsterdam
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Why ABN AMRO?
Business Analyst
At a glance
Are you an experienced Business Analyst with a passion for IT and innovation? Do you want to work in a team that shapes the future of customer contact and business processes through Conversational Chat (Anna) and Agentic solutions? Join ACE and help us make customer interactions smarter, faster, and more personal!
Your job
As an IT Business Analyst within ACE (Advanced Conversational Engagement), you are the driving force behind our digital innovation. You connect the business-stakeholders, Product Owners, and other teams-with the two DevOps teams that continuously develop our services. Together, you define the direction: you contribute to the creation of product roadmaps and guide the teams in turning this vision into reality. Topics currently in scope include the deployment of Agentic technology, the development of Generative AI capabilities, and the creation of a Knowledge Tool.
Working environment
At ACE, you will be part of a young and energetic environment where innovation and Business Analysis go hand in hand. As an IT Business Analyst in two chatbot DevOps teams, you work on smart, customer-focused innovations using the latest technologies (AI, GenAI, Agentic) aimed at optimizing digital interactions. You always keep an eye on business value and technical feasibility. The working atmosphere is open, informal, and collaboration-focused. You interact daily with developers, the Product Owner, and other stakeholders, where your analytical mindset and strong communication skills truly make a difference. To maintain strong team spirit and effective collaboration, there is at least one office day per week, based in Amsterdam or Utrecht. This ensures short communication lines, better alignment, and room for spontaneous ideas and innovation. For the rest of the week, you have flexibility to work wherever you are most productive.
In short, a dynamic work environment where you are challenged, given room to grow, and where your contribution has a direct impact on both the future development and the ongoing maintenance of chatbot Anna.
ABN AMRO is increasingly becoming a digital bank, where customers can handle simple banking activities independently. Our employees are experienced and knowledgeable advisors who support customers with more complex questions. ABN AMRO's chatbots are designed to resolve simple customer inquiries quickly and in a customer-friendly manner, 24 hours a day.
Your profile
You have at least 5 years of experience as an IT Business Analyst in an IT environment.
We offer
We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.