The Sharing Group · Standplaats: Amsterdam · 16 maart 2026
Medior Operations Engineer
Job description
As our new Medior Operations Engineer, you will help keep the Soverin platform stable, secure and running smoothly. Your focus will be on day-to-day operational support, monitoring systems, resolving incidents and working closely with our support team to ensure our customers remain happy and our SLA commitments are consistently met. You will be responsible for handling operational issues, monitoring queues, dealing with abuse notifications and helping maintain the reliability of our
email infrastructure. In addition, you will contribute to operational improvements, participate in platform projects and help maintain the documentation and processes required for our ISO-certified environment. You will play a key role in a small team of email and privacy experts working on one of Europe's leading privacy-first email platforms.
Your Responsibilities
Handling 2nd and 3rd line support tickets related to our email
infrastructure
Monitoring support queues, alerts and incidents to ensure SLA
compliance
I nvestigating and resolving operational issues and service disruptions
Proactively monitoring platform health, performance and email flows
Handling abuse notifications, blacklist reports and compromised
accounts
Supporting platform maintenance and infrastructure troubleshooting\
Managing internal office automation, hardware and team tooling
Maintaining documentation and supporting ISO processes and audits
Contributing to operational improvements and technical projects
Your Profile
Higher education degree or able to work/think at that level
3-5 years experience in operations, systems administration or technical
support, preferably in the email domain
Experience handling technical support tickets or operational queues
Comfortable troubleshooting infrastructure and service issues
A pragmatic fix-it, document-it, improve-it mindset
Structured and process-oriented with attention to operational quality
Strong communication skills and a collaborative mindset