Commercial Customer Support Representative

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Vendors Teamtailor

Marketing

Commercial · Leiden-Netherlands · Hybrid

Commercial Customer Support Representative

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical

competence, we value respect, openness, and trusted collaboration. We do not tolerate

intolerance.

Your Opportunity

Start working as a Commercial Customer Support Representative at team.blue , a leading player in online services. Team.blue offers products and services such as hosting, domain names, professional email solutions, and websites.

As a Commercial Customer Support Representative , you will be the face of team.blue . You will answer customer questions and advise them on additional services or products that will enhance their experience, helping them get the most out of our services. For this role, you must have an affinity with IT and a commercial mindset, so you can actively advise customers and identify cross-selling and upselling opportunities.

What your day looks like

After a cup of coffee, you open your email and check for any new developments or replies from customers you've spoken to before. Then, you start the day with a short team stand-up. Here, successes are shared, lessons learned are discussed, and the daily goals are agreed upon. After that, you get to work on:

• Answering customer phone inquiries

• Analyzing customer wants and needs

• Advising on our products and services

• Identifying opportunities for cross-selling and upselling

• Building lasting customer relationships

• Ensuring a positive customer experience with every conversation.

You work with targets, which energizes and motivates you. You see achieving your goals as a challenge and an opportunity for personal development.

Your profile

• You have strong communication skills in Dutch (fluent) and are customer-focused.

• Have an affinity for IT.

• You are commercially oriented and proactively identify opportunities (sales driven).

• Enjoy customer service by phone.

• Motivated by targets and challenges.

• You are eager to learn and open to coaching.

• Enjoy collaboration and knowledge sharing.

• You are results-oriented and forward-thinking.

• You have a positive and enthusiastic attitude.

What do we offer

• A paid and comprehensive induction period

• Sales training and personal coaching

• Guidance from experienced colleagues

• Career opportunities within our organization

• Work in a dynamic and commercial environment

• Competitive salary with potential bonuses

"At team.blue , our commitment to caring for the environment and each other is at the heart

of everything we do. Our latest impact report showcases our ongoing ESG efforts and

ambitious sustainability goals. Want to learn more about our commitment to making a

positive impact? Check it out here"

Department Commercial Locations Leiden-Netherlands Remote status Hybrid Employment type Full-time Seniority Entry level LinkedIn Company Name team.blue

Leiden-Netherlands

Our brands

With your tech skills you can look forward to some great opportunities and adventures @ Hypernode , Proserve , signetbreedband , TransIP , Vimexx , VDX and LeadInfo .

Commercial · Leiden-Netherlands · Hybrid

Commercial Customer Support Representative

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