Support Engineer

Vacancy Support Engineer

Montfoort (UT) or Urmond (LB)

At Centix, we don't provide software for the sake of software. We deliver solutions for people who are on their feet in work boots every day.

For many years, we have been growing ambitiously. We do this with a team of around twenty-five colleagues, spread across two locations. Our support department plays a key role in this: it is where all customer queries come together, and where you get to know our product, our customers and our company inside and out.

Would you like to develop yourself in an environment where you're given the time to grow, are allowed to make mistakes, and can truly add value for the customer? Then we would be delighted to get to know you.

What will you do?

As a Support Engineer, you are the first point of contact for our customers. You answer questions by phone and email and assist users when they encounter difficulties with our software. You listen carefully, ask follow-up questions and analyse what is really going on.

You work in a close-knit team with a friendly, informal atmosphere where there is room to be yourself. If you come across a more complex issue, you collaborate with a second-line colleague to help the customer as quickly as possible - sometimes with a direct solution, sometimes with a smart workaround.

You manage your own tickets, work in a structured manner and communicate with a broad range of customers: people with different roles, backgrounds and levels of education. This requires clarity, patience and strong communication skills. A good command of both Dutch and English is therefore essential.

As we operate in a specific niche market, you will acquire the specialist knowledge you need at Centix. General experience is therefore not a requirement. We give you the time to grow and do not expect you to know everything from the outset. Making mistakes is allowed; taking initiative and having the confidence to make decisions are actively encouraged.

The customer sees you as their knowledge partner. IT skills are helpful, but not decisive. A customer-focused mindset, a service-oriented attitude and the ability to communicate with ease will make you successful in this role.

What do we ask?

You don't need to be experienced to work for us. If you've just left school, we'll teach you everything you need to know! We do ask that you:

• A completed college or unitversity education in IT, (Technical) Business Administration, Logistics or related
• Good communication and analytical skills
• Good command of the Dutch and English language, both orally and in writing
• Knowledge of Excel (only collecting and analyzing data for the purpose of importing into Centix)
• Basic knowledge of SQL is a plus (otherwise you will learn this at Centix)
• Basic knowledge of HTML, CSS, Javascript is a plus (otherwise you will learn this at Centix)
• Proactive attitude towards technological developments

What do we offer?

• A temporary contract, with the possibility of permanent employment, and a competitive salary.
• 25 vacation days per year (with flexible arrangements for more days)
• A good pension scheme (50/50)
• Sustainable employability budget of 1.5% of your gross salary
• Courses or training as needed (and often partly to be completed during working hours)
• End-of-year bonus scheme (currently 13th month with average revenue growth at Main Software 50 companies)

What does working at Centix mean?

Centix B.V. is a committed, flat organisation with an informal and open working atmosphere. We work with a young and enthusiastic team that strives every day for improvement, innovation and progress. Thanks to our short lines of communication, there is plenty of room for your own input and personal development is actively encouraged. At Centix, you have the opportunity to progress within the organisation.

We like to do things properly. That's why we're looking for confident, independent-minded colleagues who take initiative, dare to make decisions and aren't afraid to make mistakes. We believe hard work is important, but above all we believe in working efficiently and delivering quality.

Alongside work, there is plenty of room for relaxation and socialising. Think of a game of pool or darts during your break, informal Friday afternoon drinks, and enjoyable team outings throughout the year.

Apply

Are you interested? If so, contact our HR team today!

* Acquisition in response to this vacancy is not appreciated.

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Experience Centix Online

See for yourself how Centix Online can strengthen your organisation.

Experience Centix Online

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