E-Commerce Fulfillment Specialist

Karl Lagerfeld logo

E-Commerce Fulfillment Specialist

Amsterdam (HQ), North Holland

Operations - Operations & Procurement /

Full-Time /

Hybrid

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ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future.

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl's world and iconic attributes.

Women's & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Role

We are recruiting an E-Com Fulfillment Specialist. This an opportunity to join a strong and successful business with ambitious yet realistic growth plans. . The goal for the role will be, to provide outstanding service and help to increase our conversion rate by delivering logistical services that meet the expectation of our customers. You are our supply chain linking pin and therefore instrumental to the successful rollout of our sell-in plan.

This role reports directly to the Manager Operations Retail and E-Com within the Supply Chain & Operations department.

Key Responsibilities:

• Daily contact with our warehouse to ensure orders and returns are processed in a timely manner
• Work closely with finance, stores and CS teams to help resolve all questions related to e-commerce orders;
• Actively monitor the order flow lifecycle and identify issues in the order cycle;
• Monitor and process returns, exchanges, refunds daily;
• Assist is the testing of new phases;
• Create and run reports to identify the needs for service improvement and solve operational issues.
• Identify, analyse and implement improvements to processes and ways of working to drive productivity.

The Profile:

• 3-4 years of relevant working experience in eCommerce, logistics or related areas;
• Experience in managing cross functional project;
• Experience in coordinating internal and external service providers;
• Excellent organizational and planning skills;
• Strong service orientation and excellent communication;
• An independent person, who takes initiative and mobilizes people to get things done; who's flexible and curious to figure out new/different ways of working;
• Excellent time management skills and the ability to multitask;
• Strong verbal and written communication skills, attention to detail & accuracy;
• Fluent in written and spoken English.

Why #TEAMKARL? (HQ)

· Learning and development courses/training

· Opportunity to make an impact

· Remote working arrangements

· Relocation allowance

· Bonus holidays

· Working in the heart of Amsterdam

· Brand discounts

· And exclusive sample sales only for #TEAMKARL

Meld Misbruik