Eurail · Standplaats: Utrecht · 13 januari 2026
EurailB.V.Homepage
Eurail B.V. Homepage
IT Operations Lead
Job description
Our Team
We believe travel can create citizens of the world. We spark moments of connection and transformation, giving people the freedom to explore openly and shape their own story.
With colleagues from more than 50 countries, our diversity fuels curiosity, insight, and a culture of openness, essential to understanding our travellers and one another.
We work in a flexible hybrid model from our Utrecht HQ and our homes across the Netherlands.
Just as travel is about discovery, we're looking for people who want to go one stop further, joining a journey that inspires personal transformation through train travel.
We're on the search for…
…an innovative IT Ops tech lead with a focus on people and practical solutions who can Go One Stop Further. In this role, you will be serving as a key link between IT stakeholders and business teams, while joining the IT team and reporting directly to the Head of IT.
What you will be doing:
Ensuring the reliability, stability, and performance of our business-critical eCommerce systems, delivering a seamless customer experience.
Overseeing secure, cost-efficient infrastructure that meets SLAs.
Facilitating incident management to minimise customer impact
Providing clear insights through the IT Ops dashboard on system health and KPIs.
Combining practical experience with leadership, guiding a multidisciplinary team of 9 specialists in their growth and performance
Managing AWS-based environments, including Adobe Experience Manager, Commercetools, and frameworks such as Java, React, Kotlin, and Swift.
Working closely with developers to ensure smooth, continuous delivery, rapid incident resolution, and preventative measures.
Leading specialised sub-teams managing specific infrastructure areas and providing technical support to the customer service team
Collaborating with development, security, and privacy leads, as well as the architect, to advance DevSecOps maturity and strengthen resilience.
What we're looking for
It's already a possible match when you share the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity.
What we're looking for in your experience:
A Bachelor's or Master's degree in IT engineering or a related field.
Minimum of 5 years of experience in IT Operations, DevOps, or infrastructure engineering roles with experience effectively leading and mentoring proficient technical teams
Deep technical knowledge of microservices, AWS serverless, cloud platforms, cloud engineering, CI/CD pipelines, Infrastructure-as-Code, automated deployments, SQL, and non-relational databases (e.g., DynamoDB)
Basic programming skills in Python, Java, or React, and familiarity with ticketing tools (Jira, Confluence, ClickUp).
Proficient grasp of security principles (OWASP) and compliance standards (cyber, privacy, accessibility)
Skilled in applying DevSecOps practices across support and operations.
Experience in B2C and B2B eCommerce on high-availability, customer-facing platforms.
Fluent in English with the ability to bridge technical and business stakeholders at all levels.#
A structured, improvement-driven mindset, a 'consistent progress' mentality, and sound technical judgment
Proficient communicator, negotiator and resilient leader, able to simplify complex topics and guide teams in demanding situations
We offer a flexible hybrid model that combines remote work with in-office days each week, promoting teamwork and connection.
A complimentary NS train card to travel across the Netherlands for work and leisure.
An annual free Interrail/Eurail travel pass for you and a companion, so you can explore Europe and share the same experiences as our customers.
Unlimited access to OpenUp for lifestyle & well-being recommendations.
Support for your well-being through a generous personal allowance.
We provide a training allowance of up to €4,000 to support learning opportunities relevant to your role.
An annual team trip across Europe to experience our product first-hand.
20 working days per year from abroad.
An annual leave package of 28 days, plus study days, volunteer days, and a culture day.
Salary Scale: 61, Monthly gross salary (excluding 8% allowance): €6000 - 7500 (full-time) based on experience.
Curious to apply?
Apply directly via our website ( https://jobs.eurail.com/en/vacancies ).
If we think you might be a good candidate, the next step is a relatively informal interview with some of your potential new team members. For you, this is a chance to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.
In the meantime…
If you're curious, why not check us out on LinkedIn and get a feel for our culture, values, and place worldwide?
Our People & Culture team would be happy to help - just drop us a note at . We don't use LinkedIn for messages, so this is the best way to reach us!
While you're here, explore our travel passes and get inspired for your next journey at www.eurail.com .
Do you live in the Netherlands?
Do you need a VISA to work in the Netherlands?
Are you willing to relocate to the Netherlands if your application is successful? If you already reside in the Netherlands, you do not need to answer this question.
No
At Eurail, we follow a hybrid working model that requires employees to be in the office at least 2 days per week. Does this fit with what you're looking for? *
Yes
No
How many years of experience do you have in IT Operations, DevOps, or infrastructure engineering roles with experience effectively leading and mentoring proficient technical teams *
1 - 3 years
4 - 5 years
more than 5 years
Do you have deep technical knowledge of microservices, AWS serverless, cloud platforms, cloud engineering, CI/CD pipelines, Infrastructure-as-Code, automated deployments, SQL, and non-relational databases (e.g., DynamoDB)? *
Yes
No
What is your maximum availability (in hours per week)? *
40 working hours
36 working hours
32 working hours
24 working hours
Other
What is your proficiency level in English? *
Basic Knowledge
Good Knowledge
Fluent - Expert
Native Speaker
What is your gross monthly salary indication? (excluding the Dutch holiday allowance of 8%) *
5500 € - 6500 €
6500 € - 7500 €
more than 7500 € (note: this exceeds the salary range available for this position)
When will you be available to start working if you are successful? * Clear
How did you hear about this job? *I am Expat
Eurail Employee