IT Helpdesk Employee

IT Helpdesk Employee

IT Helpdesk Employee

At Softpak in Ridderkerk, we are looking for an IT Helpdesk Employee to strengthen our team. Do you feel at home in IT and/or the logistics sector? Do you enjoy helping customers? Then we are looking for you!

What will you be doing?

As a Helpdesk Employee, you will be busy every day keeping Softpak's systems running for more than 400 customers.

Your responsibilities include:

• You are the point of contact for customers regarding our software: Softpak ProStore (Warehouse Management System) and Softpak ProFor (Freight Forwarding System).
• You answer customer questions by phone and via the online helpdesk. You know exactly what to do and keep things clear for yourself and the customer.
• You closely follow up on incidents and requests from our customers.
• You perform tests and help customers further by resolving the issue yourself, whether or not in collaboration with one of your colleagues.
• You build a relationship of trust with your customers.

What do you bring?

We are looking for this profile:

• You have completed an MBO (Intermediate Vocational Education) or HBO (Higher Professional Education) degree in the field of IT and have work experience in a similar role and/or in logistics.
• You are customer-focused and gain satisfaction from solving (sometimes complex) problems and satisfying customers.
• You are a strong communicator and can express yourself perfectly in both Dutch and English.
• You can work independently, are assertive, and have a sense of initiative.
• You are problem-solving oriented and like to take responsibility.

Experience with the following is definitely a plus!

• Software & business applications
• Reporting tools (e.g., JS Reports, JasperReports, CrystalReports).
• Forwarding or WMS (e.g., Softpak, Boltrics, Fiton, BluJay, e2open, CargoWise, Wics, AstroWMS).

What do we offer?

As an IT Helpdesk Employee at Softpak, you can count on a varied and independent job.

We also offer you:

• A good gross monthly salary starting from €2400, depending on the knowledge and experience you bring.
• 26 vacation days.
• Excellent supplementary employment conditions, including a good pension scheme, laptop, travel allowance, and collective health insurance.
• The opportunity to put your knowledge into practice, where you will then have plenty of room to learn even more about ICT.
• A friendly work atmosphere and fun social activities.

Interested? Get in touch with , ,

Meld Misbruik