Vanderlande Industries · Standplaats: Veghel · 26 september 2025
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Onboarding
: Melanie
Service Account Manager (m/f/d) - Key Account Services & Operations
Life Cycle Services
Mönchengladbach, Germany. Veghel, Netherlands.
Full time
Aspire. Grow. Achieve. Together
As one of the industry leaders in customised automated solutions, Vanderlande creates innovative and sustainable processes and systems tailored to each customer requirement. With more than 9,000 employees worldwide, including over 1,000 in Germany, we support more than 600 airports, parcel service providers such as DHL, UPS, and FedEx, as well as global e-commerce companies like Zalando.
In your role as Service Account Manager (m/f/d) , you will be responsible for managing, developing, and optimising service contracts for one of our Key Accounts, including ensuring operational excellence, financial growth, and strong customer relationships across multiple regions. This role can be filled either in Mönchengladbach or in Veghel .
Your Responsibilities:
Management of multiple Service Contracts and Sites across Europe and other regions
Oversight of operational and commercial aspects of service contracts, including the development of regional strategies and business plans
Responsibility for order intake, financial performance, and service business growth, as well as the preparation of service offers and implementation oversight
Establishment of strong customer relationships and escalation management
Compliance with HSE standards and maintenance of safety certifications
Coordination of service takeovers and assurance of customer readiness
What do we ask from you?
Completed a degree in mechanical engineering, industrial engineering, logistics or a comparable field of study
Relevant years of experience with complex aftersales processes, ideally within the automated material handling industry or a comparable industry
Strong analytical skills, you can create concept solutions based on your analysis and understanding of our customers' logistic processes
Well-developed influencing skills, both internal and external
Strong communication skills, you have a creative and efficient approach to building professional client relationships
Experience in working within an international professional environment, preferably in a project-driven organisation
Excellent command of the English language, both verbal and written, as well as the willingness to travel up to 20%.
What We Offer:
Flexible working hours and a hybrid work model
30 vacation days and the option for 20 days of workation per year within the EU
Holiday bonus
Group accident insurance and capital-forming benefits
Our job bike program
Annual salary-relevant performance reviews
… and much more!
: +49 2161 6800-455
Vanderlande Industries GmbH & Co. KG
At Vanderlande, we are committed to fostering an inclusive and diverse work environment. We believe that different perspectives and backgrounds strengthen our capacity for innovation and lead to better results. We are a company that promotes diversity and acts without discrimination.
Qualified applicants will be considered regardless of their ethnic origin, religion, skin colour, nationality, gender identity or expression, sexual orientation, age, marital status, or possible disabilities.
Life Cycle Services