Business Analyst

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Business Analyst

General information

Location:

Amsterdam - Amsterdam, Netherlands

Job Family:

Digital

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

P3

Job ID:

R-41670-2025

Description & Requirements

Do you want to work for some of the world's leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we're looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

You will join our Global Digital organization, based in Amsterdam in the position of:

Business Analyst

Introduction: A Career at HARMAN Lifestyle

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role:

You will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.

What You Will Do:

• Conduct walk-through of ecommerce and customer service processes to document current state ("as is") and future state ("to be") through interviews and workshops,
• Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc,
• Engage and influence various business stakeholders, to identify business benefits including return on investments,
• Establish process to drive structured business requirements gathering working with a small team,
• Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects,
• Assess existing processes and recommend process improvement, automation, digitalization opportunities,
• Lead post implementation project performance review to ensure it meets expected benefits,
• Assist feasibility assessments for various IT solution selection.

What You Need to Be Successful:

• Bachelor's degree in computer science, Business Administration, or equivalent work experience,
• At least 7 years experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions,
• Exposure/Working knowledge of enterprise systems such as SAP & CRM systems such as Salesforce,
• Proven experience in leading/driving business gathering workshops, following established industry best practices, using IT tools like JIRA, Confluence,
• Strong written and verbal communication skills, curiosity to learn, agility,
• Excellent time management & organizational skills with keen attention to details.

Bonus Points if You Have:

• Experience in portfolio management,
• Experience working in a global environment,
• Experience in other technologies such as Analytics,
• Strong interpersonal skills.

What We Offer:

A flexible work schedule where you will be able to work from home up to 40% and the remaining days in a fantastic new office at Houthavens, Amsterdam. You are going to work in an international team within a friendly global working atmosphere. HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation plus a 13th month salary, 28 holidays per year. You will also receive a highly valued commuter travel package, a EUR 100,- environment allowance when commuting via public transport or bike. Additionally, we provide an interesting collective health insurance scheme, pension and top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG etc.) Professional development opportunities through HARMAN University's business and leadership academies.

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