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People 2 Partner · Standplaats: Zoetermeer · 25 september 2019

As an upcoming Technical Support Specialist (expect a professional training on the job), you will be part of the Customer Success Team. In this role you are responsible to provide technical support and solutions to help clients in the resolution of issue or for the setting of the devices.

Your responsibilities:

  • Handling inbound and outbound customer support request;
  • Answering any request via email, phone, chat or other channels in a timely and satisfactory manner. Safeguard that all open requests are followed up properly;
  • Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request;
  • Interface with colleagues for deeper technical issues (bugs, new feature requests);
  • Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products;
  • Propose durable solutions for recurring requests (e.g. video manuals, further training, …);
  • Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams;
  • Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value;
  • Propose ways to optimize how customer support is being delivered.

Functie-eisen

  • Bachelor level of education;
  • > 3 years of experience in a similar role;
  • Strong affinity with and/or experience within IT (software / hardware related);
  • Strong written & oral communication skills in German (native/near native), Dutch (native / near native) and English;
  • Good telephone voice;
  • Competencies: service driven attitude, accurate, pro-active, optimistic, problem solver, confident communicator, innovative and independent.

Meld Misbruik

People 2 Partner

Standplaats: Zoetermeer

25 september 2019

Vacature kenmerken


Functiegroep
Automatisering / Internet
Klantenservice / Callcenter / Receptie
Functie
support engineer
klantenservice medewerker
Branche
ICT
Elektronica
Dienstverband
Vast
Uren
40 uur per week
Opleidingsniveau
MBO
Carriere
Ervaren
Werklocatie
Louis Braillelaan, Zoetermeer

Contact


Adres
People 2 Partner
Louis Braillelaan 80
2719EK Zoetermeer
Contactgegevens
Birgul Yilmaz
Tel: 079 799 9610
info@people2partner.nl

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