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Vanderlande Industries · Standplaats: Veghel · 29 oktober 2020

  • vanderlande.com

Business Analyst (Services)

Job area Life-cycle services Location Veghel, Netherlands Contract type Full time

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Do you see a challenge in turning (big) data into real value? And are you able to translate the customer needs in value adding insights and reports? If so, then join our team on it's challenging journey!

We'll give you the opportunity to:

  • Contribute to the digitalization of a large industrial and logistic service provider
  • Enjoy an environment with many highly technical colleagues, with sufficient room for own initiatives
  • Develop your craftsmanship as a business analyst by using state-of-the-art technologies

Your department

Global Services is responsible for the development and implementation of Life-Cycle Services to our systems worldwide. With a growing share of around 20% of total sales, the service business has developed into a key part of the core business of Vanderlande. The Controls Service Desk is part of the Global Service organization. The primary task is to support (24/7) the Operational and Informational systems of customers within our three market segments. Our Global Service Desk is a service organization that operates internationally, with the task of supporting customers and local service staff by analyzing problems and advising on controls-related matters.

Your position

The Business Analyst we are looking for, can see the bigger picture and can easily drill down into the details. You enjoy being the subject matter expert in all things data related and relish in your insights being a critical input for our continious improvement programs and delighting our customers.
Identifying business value:

  • As part of the Global Service Desk team your positioning will be aligned with the dedicated team managing the IT operations support (Incident, Problem & Change Management) for one of our key customers to address their data and analytics needs
  • You are able to translate their needs and challenges into reports and potential areas for improvement and get stakeholder buy-in to validate them
  • Together with relevant subject matter experts you are capable of defining appropriate experiments that allow you to quickly and iteratively validate your hypothesis

Realizing business value:

  • You bring together differently structured data from a variety of sources in order to validate your hypothesis
  • You perform ad-hoc experiments by using common sense, statistical techniques and predictive analytics
  • You can turn your findings into actionable insights which you can clearly communicate towards your (business) stakeholders

Grow business value:

  • You package and present your data insights to the stakeholders using business language. You act as a bridge between the technical and management stakeholders internally
  • You support the implementation of the improvements by providing the relevant analytical reports during and post implementation.
  • You provide the input for the regular operational, management and customer business reviews
  • You are the go-to-person for related challenges and questions

Your profile

As Business Analyst (Services) you are a team player with strong communication skills in the technical and business domain. You have a passion and drive for finding new insights in vast amounts of data and participate actively in the development and implementation of improvements (technology, processes and tooling) to build this position further in the organisation.

  • Bachelor or master's degree in a relevant subject;
  • You have at least 5 years of working experience in the domain of Data, ICT, Statistics or equal
  • Experienced with Elastic Search and/or Splunk would be a benefit
  • Familiar with big data frameworks and experience with database query languages (SQL, Python)
  • S uperior Excel skills incl VBA, Power Pivot and Power Query;
  • Understanding of IT Service Management processes would be beneficial (e.g. ITIL)
  • Service-oriented mindset
  • You are pro-active, curious and you have a can-do mentality

Our company

Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people - especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you're ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com


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Meld Misbruik

Vanderlande Industries

Standplaats: Veghel

29 oktober 2020

Vacature kenmerken


Functiegroep
Consultancy / Advies
Functie
BI Analist
Branche
ICT
Dienstverband
Vast
Uren
1 - 40 uur per week
Opleidingsniveau
HBO
Carriere
Ervaren
Werklocatie
Corridor, Veghel

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