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FrieslandCampina · Standplaats: Bedum · 24 oktober 2020
Service Delivery Analyst - Bedum
For our a number of production locations in the North of the Netherlands we are looking for an enthusiastic, service minded support engineer who is used to work in a complex environment providing high end customer service related to IT such as (but not restricted to) workplace management (Hardware and Software),Printing, Network services, Cloud services (like Microsoft Office365, Intune etc.) and Unified Communication.
Service Delivery Analyst - BedumSolliciteer nu
Wat we vragen
As an international company, our primary business language is English and we often work with remote teams. Bringing in good cultural awareness will accelerate your success!
Wat we bieden
You will provide first line IT support to 300+ colleagues from the primary location Bedum. You will be responsible for the day-to-day delivery of all operational IT Services to agreed service, quality and cost level. ICT Services include services from User Support (Service Desk a.o.), Workplace Operations, Server Operations, Connectivity (WAN, LAN, fixed telephony), Application Services, but can also be extended to ad hoc requests. You will act also as point of contact for both, Business Group stakeholders and end-users, to address questions and concerns regarding IT Services. To fulfill this function you need to be able to cooperate with applicable competence towers of ICT, internal customers/users, project leaders, internal delivery teams and external suppliers. It is important that you have the right soft skills accompanied by required hard skills.
The complexity of this role is to manage priority of customer satisfaction and IT interests.
The team consists of 11 colleagues with a high service minded attitude supporting the majority of FrieslandCampina plants and offices (total of ~4000 users). Our team is embedded in the Local IT organization providing high quality services towards end-users.Solliciteer nu