Cookies op Tweakers

Tweakers maakt gebruik van cookies, onder andere om de website te analyseren, het gebruiksgemak te vergroten en advertenties te tonen. Door gebruik te maken van deze website, of door op 'Ga verder' te klikken, geef je toestemming voor het gebruik van cookies. Wil je meer informatie over cookies en hoe ze worden gebruikt, bekijk dan ons cookiebeleid.

Meer informatie

Fairplay Engineering · Standplaats: 's-Gravenhage · 30 september 2020

For a large, international and technical client we are recruiting for an experienced 2nd line IT service desk engineer.

  • Manage and resolve Level 2 IT Desk Side Incidents and Requests to completion within service level objectives. Support setup and operation of Business Projects. Resource IT projects on behalf of location.
  • Manage assigned tickets effectively to SLA, regular update of notes with required details and communicate with user on progress.
  • Troubleshoot errors for connections, accounts, mailboxes, software as required
  • PC setup including install MOE image on new hardware to global standards
  • Physical install and swap-out of hardware at user desk or new location
  • Setup and install desk phones
  • Install and Configure printers and device setups, including MFDs and Plotters.
  • Manage stock for loan equipment and stock
  • Manage and maintain device configuration
  • Update status, Asset details, User and location Assignment information in Asset management system
  • Set-up IT, Video and cionferencing equipment for meetings and for clients
  • Install packaged and non-packaged applications as requested by the user and liaise with Software Asset Management team.
  • Troubleshoot application installation and escalate if external or other global support teams assistance required
  • Provide hands-on assistance to install or replace site based equipment including network, server, telephony, printing equipment.
  • Manage cabling for safety and housekeeping, including supervision of contractors where required.
  • Knowledgeable with a Helpdesk ticket system, preferably ServiceNow
  • Experience with Microsoft Windows desktop operating systems and applications.
  • Experience with Microsoft Productivity tools including Office, Project, Visio, O365, SharePoint and Skype for Business
  • Demonstrates an understanding of IT technology including Servers, SANs, Voice and Data communications, application management and deployment, and a standardised IT environment
  • Minimum of between 1 and 5 years experiences in a technical customer service role (exception for junior)
  • Technical troubleshooting of a wide range of desktop and infrastructure systems
  • Dell Certified is desirable
  • Excellent reading and writing in English

Benjamin Croonen +31(0)23 – 3032950

Meld Misbruik

Fairplay Engineering

Standplaats: 's-Gravenhage

30 september 2020

Vacature kenmerken

Automatisering / Internet
servicedesk medewerker
32 - 40 uur per week
Koninginnegracht, 's-Gravenhage


Fairplay Engineering
De Klugt 8
2141 AS Vijfhuizen
Benjamin Croonen
Tel: +31235583710

Software engineer Applicatiebeheerder Web Developer Systeembeheerder Full Stack Developer Software Developer PHP Developer Java Developer IT Manager Devops Engineer

Tweakers vormt samen met Hardware Info, AutoTrack,, Nationale Vacaturebank, Intermediair en Independer DPG Online Services B.V.
Alle rechten voorbehouden © 1998 - 2020 Hosting door True