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SAP Nederland · Standplaats: 's-Hertogenbosch · 24 september 2020

  • Proactively engage customers post sale to ensure they get maximum value from SAP P&T Solutions;
  • Identify new use cases
  • Understand big picture and assist with escalations or critical situations management

Enterprise & Solution Architecture

  • Become the technical trusted advisor "Cloud Solution Architect"
  • Provide best practices, webinars, thought leadership and project guidance
  • Share project best practices to accelerate deployment and adoption of solutions
  • Drive innovation and have understanding of Innovation framework
  • Relationship & Retention
  • Develop trusting and deep relationships with multiple stake-holders, by interactions in high- or low-touch engagement mode
  • Maintain log of interactions, Customer Risk and Health score, Account Plans, etc. in Totango and related solutions
  • Manage customer renewal, including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.)
  • Identify upsell & cross-sell potential
  • Promote customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
  • Improve customer satisfaction over baseline as defined by Net Promoter metrics

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills:

New CEE team members are especially required to have technical Cloud Architectures experience and can guide customers from technical hands on level to architecture, to strategy as full stack experts.

Experience with cloud solutions, preferably SAP Cloud Platform, HANA Databases (Cloud), Analytics Cloud Solutions

  • Capable to understand, explain Cloud Architectures
  • Solution understanding of one or more SAP P&T Solutions:
    • Professional knowledge in SAP P&T on premises Portfolio, e.g. HANA Databases, BW, Data Warehouse, etc. and/or
    • Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, SAP Analytics Cloud Solutions and/or
Excellent communication (oral and written), presentation, program management, and organizational skills. Fluent in English language. Dutch language is considered a benefit Ability to work effectively in a complex matrix and global environment. Demonstrated ability to meet and exceed deadlines and a track record of achieving personal targets. Willingness to travel (up to 30% travel) and ability to adapt for unique business and cultural practices of each region/country.

Preferred skills:

  • Business knowledge of the PaaS markets
  • Experienced in Commercial Negotiations and Contracting situations
  • Consulting / Project Management skills.
  • Demonstrated background in solving issues of scale with out-of-the-box thinking.

WORK EXPERIENCE

3-5 years of experience working in the IT Industry (Software Engineering, Development Management, Project / Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.), of which 2+ years with exposure to external clients (or project experience), either within an SAP cloud solution and/or industry based Solutions.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).


Meld Misbruik

SAP Nederland

Standplaats: 's-Hertogenbosch

24 september 2020

Vacature kenmerken


Functiegroep
Automatisering / Internet
Functie
customer engagement executive
Branche
Handel / Groothandel
Dienstverband
Vast
Uren
1 - 40 uur per week
Opleidingsniveau
HBO
Carriere
Ervaren
Werklocatie
Amerikastraat, 's-Hertogenbosch

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