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Shell Nederland · Standplaats: Rijswijk Zh · 22 september 2020

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Support Engineer LAN

Reference ID 146772BR_EN Updated 22/09/2020 Employment Type Full Time Experience level Experienced Professionals

Country Netherlands City/State Rijswijk - Lange Kleiweg Work Location Rijswijk - Lange Kleiweg

The Role

The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.
What's the role?
A Support Engineer (LAN) is an in-house Level 2 or Level 1 support technician who is a general expert in Cisco Wired LAN, Aruba WiFi, F5 Load Balancing or Infoblox DDI services. Your responsibility is to provide support in Incident Management processes and perform against defined work instructions and troubleshooting scripts to debug issues associated with these applications/infrastructure platforms. The Level 2 Support Engineer typically gets involved in appropriately testing various changes to the application/infrastructure services through the Development, Test, Staging environment and performing Post-Production Testing to ensure technical changes have been correctly applied.
In the Connectivity team, you can provide generic trouble shooting support across a range of areas or in one particular area.
More specifically, your responsibilities will include:

  • Maintains the Wired LAN, WiFi, Loadbalancing and DDI Infrastructure and work closely with the service providers and OEMs to keep the services active;
  • Responds to network connectivity issues and resolve any escalated issues;
  • Updates and reviews the network documentation / change documentation to ensure operational documentation is complete;
  • Collaborates with third-party support and service vendors to ensure that the network stays operation.

Read more


What we need from you?
We're keen to hear from IT professionals who have a bachelor's degree preferably in Information Technology, Computer Science or equivalent course. Beyond that, we'd hope to see as many of the following as possible:

  • Experience in managing sophisticated computer networks preferably coming from the Telecommunications industry;
  • Demonstrated knowledge in network architecture and deployments;
  • Familiar with ITIL processes, incident, problem and change management;
  • Has the ability to operate in a global, virtual cross-cultural organization, working in different time zones;
  • Skilled in using software configuration management tools like Puppet and Chef;
  • Cisco Certified Network Associate (CCNA) and CompTIA Network certifications are highly desirable.

A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Meld Misbruik

Shell Nederland

Standplaats: Rijswijk Zh

22 september 2020

Vacature kenmerken

Automatisering / Internet
support engineer lan
1 - 40 uur per week
Bogaardplein, Rijswijk Zh

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