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Vanderlande Industries · Standplaats: Veghel · 11 augustus 2020

  • vanderlande.com

Senior Consultant IT Service Development

Life-cycle services Veghel, Netherlands Full time

Senior Consultant IT Service Development Life-cycle services Veghel, Netherlands Full time

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Do you have a passion for applying the adequate IT services to business-critical processes? Do you have the knowledge and experience to strengthen our IT service portfolio with high value-add services for our customers? Do you have the ambition to develop Vanderlande's IT Services as a unique selling point of our intelligent software solutions? Then you are the Consultant IT Service development we are looking for!

Your department
Life-cycle Services accounts for more than 20% of the total sales at Vanderlande. The Global Services department is responsible for centrally organized services - like Service Desk and Spare parts - and for the development and improvement of new services. The IT Service Development team is one of the expert teams and is responsible for Vanderlande's IT Services strategy. The team works closely together with other expert teams (e.g. asset management services, logistic services, data driven services) and in close cooperation with the Customer Centers to define and realize Vanderlande's Life-cycle strategy.

Your position

As Consultant IT Service development, you develop, implement and continuously improve our IT Service offering. Based on your market and technology insights, you spot opportunities for Vanderlande to further develop as an IT Service provider. You will translate these opportunities into development plans which cover both "how to sell" and "how to execute". You execute these plans in close cooperation with the Customer Centers, Software development departments and our Global Service desk. You ensure a smooth service introduction by having all relevant stakeholders onboard. The IT service development team consist of 4 enthusiastic colleagues who are active globally in the Airports, Parcel and Warehouse segments. The team is on a journey towards a strategic position in the Vanderlande organization. During this journey the team is involved in tactical business support which is a great opportunity for you to get to know the organization, stakeholders and our products / solutions.

Tasks and responsibilities

  • Develop, pilot, introduce and improve fit-for-purpose and profitable IT services; Manage interdependencies with other development programs within and outside Global Services;
  • Monitor market and technology trends; determine relevance and opportunities to improve or extend services offering; Obtain direct input from key-customers to ensure a spot-on IT Service strategy;
  • Monitor effectiveness of service sales and delivery; identify opportunities to improve;
  • Guide Customer Centers in very large/complex bids during sales and implementation phase;
  • Define technical requirements (IT solutions) and organizational requirements (structure, capabilities) to meet customer Service Level agreements; advise and guide internal organization in developing capabilities
  • Maintain relationship with Customer Centers and Technology departments at development level

Your profile

  • >5 years of experience in IT services in a B2B environment
  • Proven track record in developing and implementing new IT Services and processes
  • Master's degree in Information Science, Industrial Engineering, Business Management or equivalent
  • Project management skills and experienced in stakeholder management
  • Experienced with:
    • ITIL IT Service management processes (certification on expert level)
    • various IT technologies (e.g. Security, Monitoring, Automation)
Good command of English

Our offer

We offer you the opportunity to learn new things and develop your personal skills, while working with remote team members. You get to see the world and meet other cultures, as you will travel towards the projects your Supervisors and Site Managers are working on.

Our company has been named for several years in a row as 'Top Employer' and 'Best Employer'.

We offer a full-time position in an informal and professional working environment with a lot of scope for personal development.

As well as your fixed salary you'll receive the following secondary benefits:

  • 27 days vacation & 13 ADV (working hours reduction) days
  • Flexible working hours
  • Training facilities
  • Travel expenses
  • Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

Our company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people - especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.

This is embraced by our Vanderlande Academy and International Talent Development programs, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you're ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com.

Contact

If you're interested in this position, please apply through our website and upload your resume and cover letter. If you want to know more, feel free to reach out to Eric Everstijn, Senior Recruiter, on .

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Senior Consultant IT Service Development

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Meld Misbruik

Vanderlande Industries

Standplaats: Veghel

11 augustus 2020

Vacature kenmerken


Functiegroep
Techniek
Functie
consultant it service development
Branche
ICT
Dienstverband
Vast
Uren
1 - 40 uur per week
Opleidingsniveau
WO
Carriere
Ervaren
Werklocatie
Corridor, Veghel

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