Cookies op Tweakers

Tweakers maakt gebruik van cookies, onder andere om de website te analyseren, het gebruiksgemak te vergroten en advertenties te tonen. Door gebruik te maken van deze website, of door op 'Ga verder' te klikken, geef je toestemming voor het gebruik van cookies. Wil je meer informatie over cookies en hoe ze worden gebruikt, bekijk dan ons cookiebeleid.

Meer informatie

Walters People · Standplaats: Amsterdam · 7 januari 2020

For an international (re)insurance organization I'm looking for an experienced IT Service Desk & work place support professional. The role of the IT Service Desk & Work Place Support sits within the IT department to provide information and IT services for the Europe business community.

What are you going to do?

  • User Support - Perform fault diagnosis for incidents and fulfil requests and respond to questions from users. Provide Communications to the business users and respond to escalations as required
  • Incidents and Problems - Ability to analyse the cause and nature of incidents and problems in the environment, ensuring appropriate measures are taken to address issues
  • JML -Ensure adherece to all Joiner, Mover and Leaver processes and the related controls
  • Knowledge and Documentation - Support keeping knowledge and documentation up to date and contributing where appropriate
  • Service Improvement - Identifying possibilities for improvement with regard to IT services and IT control processes, as well as drafting proposals for improvement, in order to contribute to the effectiveness and efficiency of IT services

Functie-eisen

  • Experience and understanding of adapting to the situation to resolve issues
  • Experience of managing relationships bot internal and external
  • Excellent communication skills
  • Experience of ITIL disciplines and strong service management understanding

Essential knowlegde:

  • Active Directory
  • SCCM deployment
  • Windows operating systems
  • MS Office
  • RSA Console Management

Desirable:

  • Ivanti
  • SEP Anti-Virus
  • Acrobat
  • Papercut
  • Snow

Bedrijfsprofiel

The role is required to perform the roles of both Service Desk and WPS (Deskside support) for users in Europe. It is a hybrid role which requires a good level of understanding of IT, a good level of technical knowledge to be able to fix a range of issues and ability to provide a great level of service to our business.


Meld Misbruik

Walters People

Standplaats: Amsterdam

7 januari 2020

Vacature kenmerken


Functiegroep
Automatisering / Internet
Functie
IT Service Desk & Work Place Support
IT Service Desk in combination with Work Place Support - English, Dutch and French speaking
Branche
Verzekeringen / Assurantiën
Dienstverband
Vast
Uren
32 - 40 uur per week
Salaris
€ 3.750 - € 4.000
Opleidingsniveau
HAVO
Carriere
Ervaren
Werklocatie
Zuidplein, Amsterdam

Contact


Adres
Walters People
WTC, Toren H, Zuidplein 28, 1077 XV, Amsterdam
Contactgegevens
Maarten van den Heuvel
Tel: 0206444655
heuma.08995.572@walterspeoplenl.aplitrak.com

Software engineer Applicatiebeheerder Web Developer Systeembeheerder Full Stack Developer Software Developer PHP Developer Java Developer IT Manager Devops Engineer

'14 '15 '16 '17 2018

Tweakers vormt samen met Hardware Info, AutoTrack, Gaspedaal.nl, Nationale Vacaturebank, Intermediair en Independer DPG Online Services B.V.
Alle rechten voorbehouden © 1998 - 2020 Hosting door True