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Meer informatie

LeaseWeb CDN · Standplaats: Amsterdam · 21 december 2019

Amsterdam, Netherlands

Get in touch!

Do you have a passion for solving complex, technical issues? Are you skilled in handling customers? If so, we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.

The Department

Our Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1 st and 3 rd level operation teams. We have 6 teams, 1 purely working on a day shift and 5 other teams, in a rotating 24*7 shift (morning, evening and night shift).

What is the role about?

Your role at the Technical Support Engineer (TSE) will include:

  • Handling incoming service requests through phone, chat and/or our ticket system
  • You have a talent in handling incidents, changes and problems for our customers
  • Resolving 2nd level technical issues
  • Liaising with 1st level & 3rd level teams in order to find correct solutions

Who are you?

Are you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:

  • At least 1 year of experience in a technical support role
  • Linux knowledge
  • LPIC-I, LPIC-II or RHCSA certified
  • Ability to handle customers
  • Any knowledge of Windows would be advantageous
  • ITIL knowledge would be beneficial
  • Fluent English communication skills are a must
  • Available to work in rotating shifts
  • Eligibility to work in the Netherlands

What we offer:

  • Competitive salary + annual bonus
  • Defined contribution pension plan and collective health care plan
  • 25 days of paid time-off
  • Free lunch
  • Free parking
  • The possibility to develop yourself and build up your career
  • Team fun events, including a full two-day hackathon every quarter
  • Ping-pong, game consoles, chilling area, monthly happy hours and other fun events
  • The chance to leave your mark in a company that grows quickly but still manages to keep a pioneer spirit

Please use the link to apply, so we can get back to you as soon as possible.

If you need any further information, please don't hesitate to contact () via . We look forward to hearing from you!

We will do so in compliance with the applicable data protection legislation, in particular the GDPR. Please read our privacy statement https://www.leaseweb.com/legal/privacy-statement for further information.


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Meld Misbruik

LeaseWeb CDN

Standplaats: Amsterdam

21 december 2019

Vacature kenmerken


Functiegroep
Automatisering / Internet
Functie
technical support engineer shift
Branche
ICT
Dienstverband
Vast
Uren
1 - 40 uur per week
Opleidingsniveau
HBO
Carriere
Ervaren
Werklocatie
Luttenbergweg, Amsterdam

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