Senior Customer Success Manager (full time)
Location: Remote (with company office in the Netherlands)
About Mydatafactory
Join our dynamic team at Mydatafactory, an innovative SaaS company delivering advanced software solutions to international enterprises. We are a small but highly dedicated team, united by our passion for helping clients achieve sales excellence worldwide. Our solutions transform sales processes, enabling teams to manage tenders and quotations in a highly automated way. Artificial Intelligence is at the core of both our products and our internal processes.
Technologies we develop with include AI, ML, .NET Core, React, Azure DataFactory, Databricks. We deploy daily based on CI/CD.
Several large international companies use our software on a daily basis, and we are proud of that! Our ambition is to continue growing in the European and (North) American market.
The Role
As a Senior Customer Success Manager at Mydatafactory, you will play a pivotal role in ensuring the long-term success and satisfaction of our international enterprise clients. We are looking for an experienced professional (7+ years in the software industry) who is fluent in French and Spanish . You will build and nurture strong customer relationships, guide clients through product adoption, and help us further professionalize our CSM practice.
Key Responsibilities
- Build and maintain strong, long-term relationships with international enterprise clients.
- Act as the trusted advisor for clients, aligning our solutions with their business goals.
- Lead onboarding and training programs to ensure successful product adoption.
- Serve as the primary point of contact for customer inquiries, escalations, and feedback.
- Develop tailored customer success plans and proactively monitor customer health metrics.
- Collaborate with product and development teams to drive enhancements based on client feedback.
- Identify opportunities for upselling and cross-selling.
- Conduct regular check-ins and Quarterly Business Reviews (QBRs).
- Contribute to building and improving CSM processes, and provide input into company strategy from a CSM perspective.
- Stay informed about industry trends and emerging technologies to provide valuable insights to clients.
What We're Looking For
- Bachelor's degree in Business, Computer Science, or a related field (preferred).
- 7+ years of experience in the software industry, with a proven track record in Customer Success or Account Management.
- Fluent in French and Spanish (written and spoken).
- Strong analytical and technical skills to understand and explain product details.
- Excellent communication, interpersonal, and relationship management skills.
- Experience in driving customer retention and account growth.
- Ability to thrive in a small, fast-paced, and evolving team environment.
- A customer-first mindset with a results-driven approach.
- Relevant certifications in Customer Success or SaaS products are a plus.
Why Join Mydatafactory?
- Be part of a passionate and skilled international team.
- Work with cutting-edge AI-driven technology.
- Opportunities for professional growth and career development.
- Competitive salary and secondary benefits, including participation in our Stock Appreciation Rights (SAR) program.
- Make an impact by helping major international enterprises succeed.
Send your resume and cover letter highlighting your relevant experience and language skills to ( ) . Please include "Senior Customer Success Manager Application - [Your Name]" in the subject line.
Mydatafactory is an equal opportunity employer.
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